Local businesses are seeing a strange problem: their rankings look the same, but their calls and leads are going down. New search industry reports show a growing pattern — AI-driven local results are changing how visibility turns into real customer action. Rankings alone are no longer a good measure of performance.

Recent coverage explains that Google’s newer AI-enhanced local result layouts are changing how people see and choose businesses. Even when a company still appears in top local positions, fewer users are clicking or calling. AI summaries and larger ad areas often take attention first. This is not a normal ranking drop. It is a layout and behavior shift.

What changed in the results layout

The newest AI local result views often:

• Push organic local listings lower on the screen
• Show fewer businesses inside AI summaries
• Give more space to ads and sponsored results
• Answer questions directly so some users don’t click

This means visibility now passes through an AI layer before users reach the normal map pack or business list. Fewer businesses get attention at the start.

Why this matters for Columbus service businesses

Columbus is a busy and competitive market for local service businesses. When people need help — whether it’s a contractor, an attorney, a medical provider, or surveying services — they usually search and reach out quickly. When AI summaries and ads take more space in the results, fewer businesses end up getting those calls.

Instead of several options getting steady traffic, the screen may strongly highlight only one or two. A company can still appear in the top 3 and yet receive fewer clicks and calls simply because fewer users scroll past the first highlighted results.

This especially affects businesses that measure performance through:
Call clicks
Direction requests
Profile views
Contact form leads

Those numbers can drop even when ranking reports still look steady.

The growing measurement gap

This week’s reports point to a new gap between rank tracking and real results. Most tools measure position only. They do not measure how much space AI boxes and ads now take, or how users behave when answers appear right away.

For local businesses, this shows a shift. Performance checks must look beyond rankings. Page layout changes — not only algorithm changes — are now shaping lead flow, and conversations around local search marketing support are becoming more common as companies try to understand performance beyond simple rank reports.